Probably the worst web host ive ever been with!

The support team are rude and iggnorant, servers are down more than they are up.

THIS WEB HOST IS A SCAM! STAY AWAY!

They will take your money and not provide you with the services you paid for.

Their support is horrible!

I've been with Santrex now for 3 months on the Standard $6 a month package. However when I signed up everything seemed professional like their site and getting started.
I paid my money for 6 months then the waiting started.

I signed up for 6months on the US server also known as volcano by the staff. First problem was paypal - I ordered through paypal and got a receipt. I never got an email from them as their mail servers ARE BLACKLISTED. My account is active and I can access cPanel and the site works but in the billing, my domain status is still Pending? Well I never got my cPanel login till the second day after purchasing it as the staff wouldn't give me my login details as it would be in the activiation email with the DNS servers.
First problem. - Didn't recieve email.
Second problem. - Couldn't login till day 2 when someone else replied and I showed them the paypal receipt.
Third problem. - I setup my site but I needed their DNS servers, asked over support and they said I don't need any if I bought the domain with them. I didn't I replied I bought it through go-daddy. Again they said buy it with us and I will get the DNS setup for you. I was like no the service states you tell me the DNS to put into my current domain registar. After a few more days someone else came online the technical help, asked the package I was on... woe is me they couldn't just check and then told me my DNS servers where NS0.santrex.net and NS5.santrex.net


Fourth problem - I complained about Fantastico not working.
Still to this day it doesn't work.

Fifth - Complained about backup in cPanel not working
Sitll to this day it doesn't work.

Sixth - Complained about mail not working? I can't send mail or recieve any to my domain www.richardslive.com

Overall the service is horrible.
Sure it looks good value for money.
But trust me all the packages you get the same crap service.

The site seems to have two people, Nick Book and Robert Holbrook who probably are the same person.

Also at the moment my site has been down for a week!
I have been with them three months now and downtown happens at least twice a week and the only response is .. service is fine here sir. I ask 15 different people! With 15 differnet providers! And they cannot access richardslive.com
At the moment I sent a ticket a week ago asking why the server is down - their reply .. ram upgrade? few hours.
Then next day I was like huh.. still not up asked again. Few days. 2 The most sir I volunteer.
Its been ONE WEEK NOW! and I submitted a ticket earlier today and got the response A FEW DAYS!


WORST STAFF!
WORST UPTIME!
SANTREX.NET = THE MOST HORRIBLE COMPANY EVER!
IM NOT EVEN SURE THEIR REGISTERED?!!!!!

Santrex is the bigest scammer since nigerians discovered the internet.

So much went wrong with that, I don't even know where to begin.

Let's start with the VPS packages.

I had it running for 6 weeks, the vps-server went down 4 times, with the down-time being longer then 8 hours each time. There was no message anywhere on their site, support told us they would keep us updated but never did.

Dedicated servers are even worse.

We started out with the Unlimited France server. The site said it would take 72 hour, it took 4 weeks. During this time they changed the specs off the server without informing us. We canceled the server since it didn't fit our needs anymore.

We decided to go for something bigger. The x-large France server with 1Gbit upgrade. Before signing up we made sure the "unmetered" servers were really unmetered, they promised us they were.

The server went to function pretty nicely till the moment it hit the "magic" 10TB upload mark. Somehow the speed dropped to 2.8MB/s, after informing Santrex about it they just told us it was a coincidence and that we probably did something wrong with the server settings. It took us two days to convince them there was a fault at their dc. They told us they would check it out, two days later they told us we were being throttled because we used too much transfer. At that same moment a new clause in the ToS magically showed up saying that machines are throttled after using a certain amount of transfer. I still have a cached version of the day I ordered the server and that was nowhere in there.

I am still trying to get my money back, but it doesn't look good.

Stay away.

I can only say BEWARE OF THEM because their servers are always down (I 'm using there China server) their server downtime is more than the uptime, their billing system is completely unreliable & last but not the least, their support staff is bunch of clowns don't expect help from them, you've to solve problems by yourself.

If you are searching for a good offshore host then don't waste time and money on santrex.

-DO NOT HOST WITH SCAMTREX, Their prices are cheap because THEY ARE A SCAM !!!!
-In one month my services has been off-line for at least 7 days .
-the support is terrible and the staff are not well mannered, they take roughly 48 hours to reply to a ticket whether
if the ticket is set on low or high, the level indicator doesn't mean anything to them.
-Every two days them suspend account [VPS,DS] and no unsuspending without pay moeny .. [Horrible extortion].

***TRUST ME*** Do not host with them, they will take your money and not give you the service you purchased.

stay away .. Device

I bought a Starter Linux Vps in a German Location($9 a month) and was great for about 20 days. After that, speed become slow, and started to experience several small downtimes from 2 to 10 minutes a day.
The second month I decided to upgrade to a bigger package and move to a UK vps location (OVH provider), but was even worst. I had big problems with ram and Cpu usage, moreover the vps was down for about 2 consecutive days 3 times.
My theory is "OVERSELLING".

Then i decided to buy a shared hosting reseller account for $15, all unlimited. I experienced 3 or 4 hours downtime several days a week. Their provider for Netherland is Ecatel wich is exellent, and I used to have a dedicated server with them and never had a problem douring 3 years.
My theory is "OVERSELLING".

Customer Support, is not bad, but also is not helpful. Everytime you submit a support ticket they reply with " we are looking at your problem, please wait kindly ". When i had 2 consecutive days without service i submitted 10 tickets and had no reply.

Conclusion, Santrex is a non-reliable company, wich oversells their servers and allow all type of sites to be hosted with them and take no care if their servers are down for 1 or for 2 days.
Cheap + All Unlimited = overselling and downtimes.